Overview
At B HUB SDN. BHD., we are committed to supplying reliable bicycle and electric scooter parts and accessories that meet quality and safety standards. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund and return policy to ensure your confidence when shopping with us.
Return & Refund Policy (Within 30 Days)
We accept return and refund requests within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
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Items must be unused, in their original packaging, and in resellable condition
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A valid proof of purchase (receipt or order confirmation) must be provided
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Return requests must be submitted via email to b_hub1@outlook.com within the 30-day period
Once the returned item is received and inspected, We will notify You whether Your refund has been approved or rejected.
Approved refunds will be processed within 7–10 business days, using the original method of payment.
Cancellation Policy (Within 12 Hours)
Orders may be cancelled within 12 hours of placement, provided the order has not yet been processed or shipped.
To request a cancellation, please contact Us as soon as possible via b_hub1@outlook.com, including Your order number and reason for cancellation.
If an order has already been processed or shipped, cancellation will no longer be possible. In such cases, You may proceed with a return in accordance with the Return & Refund Policy above.
Exceptions
Return shipping costs are not covered by B HUB SDN. BHD., unless the item received is incorrect, defective, or damaged upon delivery.
We do not accept returns or refunds for:
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Items that have been used, installed, or damaged after delivery
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Items that are not in original condition or packaging
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Clearance, discounted, or promotional items
Contact Us
If You have any questions regarding this Refund, Return, or Cancellation Policy, please contact Us:
Company Name: B HUB SDN. BHD.
Registration No.: 202501057034 (1658440-V)
Email: b_hub1@outlook.com
Phone / WhatsApp: 011-5695 4270
Address:
Business Central, Bangunan Pasar Wilayah,
Aras 1 Melati,
Jalan Thamby Abdullah,
75000 Melaka,
Melaka, Malaysia.