Thank you for shopping with B HUB SDN. BHD. This Shipping Policy explains how We process and deliver Orders for domestic shipments within Malaysia.
1. Definitions
For the purposes of this Policy:
- “Company”, “We”, “Us” or “Our” means B HUB SDN. BHD., Company No. 202501057034 (1658440-V).
- “Goods” means bicycle parts, electric scooter parts, accessories, replacement components, and related products offered by the Company.
- “Order” means a request submitted by You to purchase Goods from Us.
- “Service” means the Company’s online services and Website.
- “Website” means the official website operated by B HUB SDN. BHD.
- “You” or “Your” means the individual or legal entity purchasing or receiving the Goods.
2. Order Processing
Orders are generally processed within 2–3 business days, excluding weekends and public holidays.
During sales campaigns, peak periods, public holidays, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant delay affecting Your Order, We may contact You using the email address or phone number provided with Your Order.
3. Delivery
We use local courier services to deliver Orders within Malaysia. Delivery times may vary depending on the delivery destination, courier availability, operational conditions, and circumstances beyond Our reasonable control.
Estimated delivery times are provided for reference only and are not guaranteed.
Once Your Order has been dispatched, tracking information will be provided where available.
4. Shipment Confirmation & Tracking
After Your Order has been shipped, You will receive a shipment confirmation via email or WhatsApp, together with the applicable tracking number.
Tracking information may take up to 24 hours after dispatch to become active in the courier’s system.
5. Customs, Duties and Additional Charges
For domestic deliveries within Malaysia, any applicable additional charges imposed by the courier, authorities, or other third parties are the responsibility of the customer unless otherwise stated by the Company.
For deliveries that may be subject to customs duties, taxes, or other governmental charges, such costs shall be borne by the customer unless otherwise agreed.
6. Lost or Damaged Shipments
We take reasonable care when preparing Orders for shipment. However, once an Order has been handed over to the courier, delays, loss, or damage may occur during transit.
If Your Order arrives damaged or is lost during delivery, please contact Us as soon as possible. Where appropriate, You may also be required to submit a claim directly with the relevant courier.
For damaged shipments, please retain the Goods, packaging, shipping label, and any other relevant materials as they may be required to support a courier claim or investigation.
7. Delivery Issues
If You experience a delivery problem, such as a missing parcel, damaged Goods, incorrect delivery status, or significant delay, please contact Us with Your Order details and tracking information so that We can assist with the matter.
Any investigation or claim involving a courier will be subject to the courier’s applicable procedures and terms.
8. Contact Us
For questions regarding this Shipping Policy or Your shipment, please contact:
B HUB SDN. BHD.
Company No.: 202501057034 (1658440-V)
Email: b_hub1@outlook.com
Phone: 011-5695 4270
Address:
No19, Tingkat 1, Jalan Lada Hitam,
Taman Makmur, 86000,
Kluang, Johor, Malaysia