Overview
At B HUB SDN. BHD., we value your satisfaction and aim to provide a smooth and reliable shopping experience. We understand that plans may change, so we have outlined our order cancellation process clearly for your convenience.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed, packed, or shipped.
Once an order has been packed or dispatched, it can no longer be cancelled.
For orders that have already been shipped, please refer to our Return & Refund Policy.
How to Request a Cancellation
To request an order cancellation, please contact Us immediately using the details below:
Email: b_hub1@outlook.com
Phone / WhatsApp: 011-5695 4270
Subject Line: Cancellation Request – [Your Order Number]
Please include the following information:
Your full name
Order number
Reason for cancellation
Our team will review the status of Your order and notify You whether the cancellation request can be processed.
Refunds for Approved Cancellations
If Your cancellation request is approved, any applicable refund will be issued using the original method of payment.
Please allow 5–7 business days for the refund to be processed, depending on Your payment provider.
Exceptions
A cancellation request may be rejected if:
The order has already been shipped or is in transit
The item is a special-order, customised, or bulk purchase
The cancellation request is submitted outside the allowed time frame
Contact Information
B HUB SDN. BHD.
Registration No.: 202501057034 (1658440-V)
Email: b_hub1@outlook.com
Phone / WhatsApp: 011-5695 4270
Address:
Business Central, Bangunan Pasar Wilayah,
Aras 1 Melati,
Jalan Thamby Abdullah,
75000 Melaka,
Melaka, Malaysia.