Thank you for shopping with B HUB SDN. BHD. This Shipping Policy outlines our practices and procedures for domestic deliveries within Malaysia.
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Shipping Policy:
“Company” (referred to as “We”, “Us”, or “Our”) refers to B HUB SDN. BHD.
(Company No.: 202501057034 (1658440-V))
“Goods” refers to bicycle parts, electric scooter parts, accessories, replacement components, and related products offered for sale by the Company.
“Orders” means a request made by You to purchase Goods from Us.
“Service” refers to the Website operated by the Company.
“Website” refers to B HUB SDN. BHD.’s official website.
“You” means the individual or legal entity accessing or using the Service.
Domestic Shipping Policy
Shipment Processing Time
All Orders are processed within 2–3 business days, excluding weekends and public holidays. Orders placed during peak periods, sales campaigns, or public holidays may experience slight delays.
If there is a significant delay in shipping Your Order, We will notify You via email or phone.
Delivery Estimates
We work with reliable local courier services to ensure safe and timely delivery of Your Goods.
Delivery times may vary depending on destination, courier service availability, and external factors beyond our control.
Once dispatched, tracking information will be provided.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation via email or WhatsApp once Your Order has been shipped, including the tracking number.
Tracking details typically become active within 24 hours after shipment.
Customs, Duties, and Taxes
B HUB SDN. BHD. is not responsible for any additional charges imposed after shipping, including customs duties, taxes, or other applicable fees.
Any such charges are the responsibility of the customer.
Damages
B HUB SDN. BHD. is not liable for any products damaged or lost during shipping.
If You receive Your Order in damaged condition, please contact the courier service directly to file a claim.
Please retain all original packaging materials and damaged items before filing any claim.
Contact Us
If You have any questions regarding this Shipping Policy, please contact Us:
Email: b_hub1@outlook.com
Phone: 011-5695 4270
Address:
Business Central, Bangunan Pasar Wilayah,
Aras 1 Melati,
Jalan Thamby Abdullah,
75000 Melaka,
Melaka, Malaysia.